Technology · Balance Scorecard · June 2026
01 Operational Status
On track Watch At risk
Data Quality
Curation Rate tgt 90%-
Match Rate tgt 95%-
Verified DC Catalog tgt 100%-
DC Reco Decline tgt <5%-
DCPM tickets / customer
-
Cost to Serve
Product LLM Cost
Monthly · Anthropic
-
SLA Credits
Year-to-date
-
Customer Support Cases
Monthly volume
-
Hosting % Chg YoY · % of Rev
AWS dashboard
-
AWS Optimization Savings (YTD)
Savings + backlog
-
Reliability & Incidents
Incidents - Sev 1
Jira · trend
0
Incidents - Sev 2
Jira · trend
0
Incidents - Sev 3
Jira · trend
0
Caused by Deployments
Change-induced
0
Discovered by Customers
Escalated
0
Data Loss Prevention Drills
Snapshot restore · 6-monthly
0
Tech Debt - Retirement
0%
Database EOL Complete
of 6 data-tiers · cutovers Jul–Aug 2026
Data-tiers Migrated
of 6 total
-
Data Center Migration
AWS+CloudFlare · Expedient shutdown EOY
-
Team, Budget & People
Prod Dev Capacity trend
quarterly
-
# Non-elite DORA teams
vs benchmark
-
S&W / Revenue
labor cost ratio
-
% Offshore
by region
-
Budget vs EOY Forecast (+/-)
variance
-
Hires · Time-to-Fill · Attrition
by region
-
Engineering Flow - DORA
Deployment Frequency
per day
0
Lead Time for Changes
hours
0
Throughput (pts / sprint)
velocity
0
Defect Rate
per sprint
0
Engineering Flow - AI
Weekly Active AI Users
% of engineers
-
Token Cost per Engineer
monthly
-
HR
New Hires - YTD
by region
-
FTE Time to Fill - YTD
avg days
-
Regrettable Attrition - YTD
by region
-